Insurance Claims

We are given a 10-day window to repair your vehicle and return to you at the earliest convenient date. If we can get your vehicle in and out in a quicker time frame, we shall always do this and keep you updated with a completion date.

Majority of insurance claims come with a policy excess which is payable upon completion of your repairs. We take payment at the workshop via, card payment, BAC’s Payment or cash. Excess payments are not subject to VAT and must be paid before we can return your vehicle.

A hire car can be supplied if you have hire car cover on your policy, so please check if this is something your insurance covers. Please also be aware with an extremely high demand we tend to have a hire car waiting list in which we try our best to manage fairly with all customers. However, if the accident damage was not your fault and your vehicle was damaged via a third party you will be automatically entitled to a hire car replacement when your vehicle is being repaired.

Gaining authorisation can vary some claims will receive this quickly and others may have a small wait. It really does depend on each individual insurance company and their waiting times. We will always try to keep you informed the best we can and let you know any relevant information as we receive it along the way.